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FREQUENTLY ASKED QUESTIONS

  • When do the products expire?

    We guarantee 6 months from the time of purchase.  If there is any change in the product like ingredient separation due to temperature changes, or other change in appearance, we will replace it at no cost.  As for expiration, the products have a minimum of a year or longer before any type of rancidity could develop.

  • Can the products melt during shipment?

    If you know you will be out of town for several days and your package will sit in a hot mailbox, we recommend waiting until someone is home to receive them.  If your package is not delivered intact, let us know asap and we'll take care of that for you. 

  • What if the product doesn't work for me?

    If you are not happy with your product for any reason, let us know and we will refund your order. 

  • How can the products last so long when there are no preservatives?

    They are anhydrous (they don't contain water). If a product contains water (or an aqueous solution like hydrosol, herbal infusions, aloe vera), it needs a preservative. 

  • What do you recommend for eczema?

    While we can't claim to cure skin conditions like eczema or psoriasis, many of our customers have been helped by our Beesilk bars and Beesilk Jr. while they look into the cause of their skin condition. We have many articles on our blog that can help steer you in the right direction to get to the root cause, which is often happening internally  (oftentimes, eczema can be triggered by the diet... you may want to try eliminating dairy, gluten or one of the other common allergens).  Read more here: https://store.hardlotion.com/blogs/news/tagged/eczema

  • I have more than one discount code that I want to use, but the checkout page won't allow it.

    You are only allowed to use one code at a time. However, if you'd like to use a rewards code along with another code, contact me (renee@hardlotion.com) and I will combine those for you. 

  • What if the product I want is out of stock?

    On the page where a product is out of stock, there's a box where you can enter your email to be notified the minute we put the product back in stock.  You'll be the first to know. 

  • What are your shipping costs?

    Shipping within the United States (including Hawaii, Alaska and APO addresses) is a flat rate of $6.50.  Shipping is FREE on orders over $45.

  • Do you ship to Canada? (or other country)

    Yes, we ship to Canada. Use the country/region drop-down menu on the checkout page to find all the countries we currently ship to.  International shipping will tend to be a flat rate of  $15.95.  Customer is responsible for any customs charges your country might require. Shipping within the United States tends to be $6.50, with free shipping on orders over $45. 

  • How do I use the points?

    Once you hit 500 points, you'll get an email letting you know you can redeem it for $5 off. Some people will let it continue to add up until as many as 2500 points ($25 gift code).


    I also give points generously, especially for photos or videos of customers with a product and a testimonial. (Often it's around 1000 points).  Let me know if you're interested!


    You also get points for following us on social media, leaving reviews for products you've purchased, and referring our business to friends. Go here for more information:  https://store.hardlotion.com/pages/rewards