BLAZING HOT SUMMER TEMPERATURES....
The #1 question we get this time of year:
Will my products melt in the heat?
It's a good question...
When people imagine products made with butters and oils, it's an obvious concern. Kind of like shipping a chocolate bar in 110 degree weather, not to mention the hot, metal mailbox it could be sitting in all afternoon.
So... in the 15+ years we've been in business, we've tested and near-perfected it to make sure your products look the same when they arrive to you as they do when they ship out from here.
Part of that means that we add a tad more beeswax during the summer to accommodate the heat.
Skin Care Products when it's hot:
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Keep the lotion bars and lotion sticks from direct sunlight. If they're kept in their tins, inside a bag or purse, then they'll be fine even when in a hot car.
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Simply Shea Facial Emollient and Simply Soothing Rash Cream should be kept in a cool, dry environment. Try not to let these be exposed to high heat or the structure of the product may change.
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Beesilk Jr, Second Life Hair Butter, soap, shampoo, lip balms and the rest of the products should all be fine if exposed to some warm temperatures but again, keep them out of direct sunlight.
How about shipping? Will the skin care products melt?
When our temperatures hit 120 degrees like they did in early July, we do make sure to 1.) check in with customers to make sure everything arrived in satisfactory condition and 2.) if something doesn't arrive in perfect condition, we fix that by offering a refund, gift card or replacement.
I surveyed over 100 customers after experiencing a week of 115-120 degree heat in our city and only 2 people had an issue with a product coming to near-melting point and solidifying again during shipping.
Here are a few responses from customers:
"All product I received was fine,. Thanks for reaching out."
"My shampoo bars (and surprise bug block sample) arrived perfect 😊 admittedly though I picked them up from my mailbox early so it hadn't gotten too hot in the mailbox. P.s. i love the shampoo bar! It's awesome 😊"
"My order arrived in great shape. The warmer temperatures didn't cause any problems. We have been having temperatures in the low 100's here in Spokane, so warm, but definately not the heat wave you were having!"
"Everything arrived in perfect condition"
"My Simply Shea leaked a little from the container and onto the wrap and box. I really like the product." (We've sent her a gift card)
"My products arrived in perfect shape, thank you!"
"Hi Renee! I am so happy to say that I had zero issues with my last order. My soaps and simply shea showed up in perfect condition. No leaking out from the simply shea container at all. Thank you for reaching out!"
"All my products were perfectly intact. I appreciate your diligence regarding these hot weather orders. Also, I am loving my products more every day and how my skin responds. They are simple to apply and no drips or spills. Thank you!"
"All is well Renee! I'm in CA - Central Coast Well packed and safe delivery"
"No problem with my order. Everything was perfect. Thanks"
"I was very pleased with my last order. There was no problem with my product and the package arrived in good condition. Thank you very much for your concern."
"My order is fine. Thank you for attention to important details."
"Thanks Renee. My products arrived in good condition. The awesome packaging prevented them from getting too hot and melting after spending several hours in the mailbox. Thank you. 🌹"
"Mine arrived well here in Utah. Thanks for your follow up."
"I thought you might like to hear that mine arrived in PERFECT condition! Well done!"
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